How to accelerate DevOps cycles and put customers first


Conclusion: Prioritizing DevOps by simplifying the orchestration of workflows removes the barriers that prevent more applications and services from developing and putting into production.

Contactless transactions on mobile devices, digital purchases and services, and the flexibility to customize everything from new shoes to a new car on the phone, all exist thanks to DevOps teams building new apps this year. There is an overwhelming demand for new apps that protect customers and combine AI-powered analytics and insights as every business wants to be digitally enabled more.

The high price of workflow obstacles

A typical DevOps team in a company over $ 500 million has over 200 concurrent projects underway, over 70% of which are dedicated to backing up and improving the customer experience. Legacy systems that aren’t integrated, lack workflow automation and non-SDLC security are just three of the many hurdles DevOps teams face in getting applications and services out and into production. in right time. The following data points indicate how much these obstacles are slowing DevOps today:

  • DevOps teams pay a heavy price for the lack of orchestration of workflows, the delivery dates being the most impacted by the lack of coordination. 67% of enterprise IT managers say the lack of application workflow orchestration results in services not being completed on time for the business. More than half, 55%, say the lack of orchestration wastes valuable time on strategic initiatives. These conclusions are drawn from the recent study by Forrester Consulting, Face the gap in workflow automation. Executives who don’t face the reality of their automation gaps are failing their businesses. In short, DevOps teams can operate as efficiently as possible, but lack of application workflow orchestration results in missed deadlines and customer delivery dates.

  • 86% of enterprise IT managers know that their current approach to DevOps needs to be improved to stay responsive to customer needs and the speed with which their markets are changing. Forrester found that nearly every IT manager in an enterprise knows they need to improve the IT initiatives that are central to their business’ ability to stay competitive, retain customers, and grow. Simplifying workflows to remove roadblocks would directly contribute to each of the five priorities below:

Workflow orchestration pays off in DevOps

DevOps is proven to deliver value by speeding development cycles and getting code done faster and with better quality. In the latest Puppet 2019 State of DevOps report, 83% of developers say they’re releasing code faster and more often today than ever, thanks to DevOps. Almost 35% say the code is published twice as fast, while almost 25% say it is now published ten times faster. Other DevOps teams say they’re not sure how quickly they release code, but they’re all seeing improvements.

The evolution of DevOps is at the heart of the speed increases that development teams are seeing. Incorporating application workflow orchestration into Stage 0 enables DevOps teams to deliver increased scalability, speed and responsiveness, as evidenced by the Five Stages of DevOps Evolution from the latest DevOps survey by Puppet:

Tampa General Hospital Results

During the BMC Exchange virtual event, a session showed how the Tampa General Hospital DevOps team made the bold decision to integrate workflow orchestration directly into the SDLC process to accelerate application development and services to move to production. They chose BMC’s Control-M application workflow orchestration solution. The DevOps team addressed a backlog of applications and services designed to improve navigation and collaboration in patient care between clinical departments and hospitals in the Tampa Bay area. Hospitals are not on the same network and often compete with each other. BMC’s Control-M integrated disparate data from disparate hospital systems that had never collaborated before, reaching a new level of automated and orchestrated response to patient needs. Today, every hospital can provide its leaders with more real-time access to the data they need to run the hospital to provide effective care in the midst of a pandemic.

Here are the results obtained so far:

  • Navigation in patient care and collaboration between clinical departments improves because there is less waiting time for clinical data to be shared between departments in the hospital.
  • Senior management gets the clinical data and reports they need half a day earlier than ever before, giving them greater visibility and control over hospital operations.
  • Tampa General Hospital also uses Control-M for several critical dashboards that provide a near real-time view of test results, patient condition, personal protective equipment (PPE) and patient health. intensive care capacity. These dashboards also allow the hospital to forecast hospital resources and provide “what-if” analyzes used to anticipate the impact of PPE.
  • By integrating application workflow orchestration into its DevOps toolchain, Tampa General Hospital can remain patient and customer centric while accelerating DevOps cycles. The hospital’s DevOps team has simplified the scale of data pipelines and can now manage workflows in hybrid and multi-cloud environments and simplify the process of automated business application delivery. The following graphic is a conceptual diagram of how the hospital was able to accomplish this with Control-M:


DevOps needs to integrate application workflow orchestration at the SDLC level to see the benefits Tampa General Hospital, Hershey’s, and others are getting today. Having spent much of my career in DevOps related roles, I can see the immediate benefits of integrating application data workflows on overall project progress and streamlining data pipelines. The more complete the orchestration built into DevOps, the greater the improvement in release cycle times. Comparing release cycles based on legacy development tools versus workflow orchestration contributions to DevOps can conservatively improve application and service cycle times by 3 times, based on my product management execution experiences for a large cloud service provider.

There is another important benefit to integrating orchestration instrumentation from the start in the SDLC. When an application or service is deployed to production, it already includes orchestration as code in the DevOps automation toolchain. It goes through the same process as business logic code and infrastructure as code. DevOps teams have eliminated the manual conversion process and unplanned tweaks when the application or service is pushed into production in the process.

For any workflow orchestration to be successful in DevOps, it must deliver applications to market faster, reduce costs, eliminate risk, have state-of-the-art integration, including LDAP, and eliminate manual and time-consuming. BMC Control-M meets all these requirements based on the results obtained.

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