Eight Leading Residential Mortgage Originators Named Top Originators for Customer Satisfaction

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2022-04-29

Leading Experience Management Software Provider Announces Annual List of America’s Best Loan Officers for Customer Satisfaction

SALT LAKE CITY, April 28, 2022 /PRNewswire-PRWeb/ — Primary Residential Mortgage, Inc. (PRMI) is thrilled to announce that eight of its loan originators have been named to the Top 1% of America’s Best Loan Originators of 2021 for Customer Satisfaction by Experience.com. Along with this achievement, PRMI was also ranked number two in the giant size business category with an average customer satisfaction rating of 4.91 out of 5 stars.

The following loan originators have received this prestigious recognition: Steve Wilcox (NMLS 85327), Kyndle Quinones (NMLS 156081), Kaley Giessing (NMLS 1292078), Renee Hinojosa (NMLS 1238625), Jim Conway (NMLS 135401), Chad Erling (NMLS 1138223), Kyle Travers (NMLS 23208) and Lane Baron (NMLS 332466).

“I am proud of these initiators”, said the CEO of PRMI Kenneth Knudson. “Each of them has taken the time to give their clients the individual care they deserve. They are what make the process of becoming an owner easy and successful.”

Results are based on survey completion rates, number of reviews and stars submitted to the Experience.com customer experience platform by verified customers. To ensure data integrity, the integrated cloud-based platform is directly connected to each company’s credit granting system and requests are automatically sent to the borrower and co-borrower for all closed loan transactions .

“It is extremely difficult to obtain a position on the list of the best loan officers”, explains the CEO of Experience.com Scott Harris. “The Loan Officer (LO) needs to close a high volume of mortgages and provide every customer with a great experience every time. One poor rating out of 100 closed loans can prevent an LO from landing on this prestigious list.”

Experience.com is a rapidly growing experience management software provider. With its integrated cloud-based platform and customizable processes, any business can manage customer and employee experiences across its products, locations and brands. By driving behavior change, Experience.com delivers impactful business results, including increased customer satisfaction, brand loyalty, online reputation and visibility, and increased employee engagement.

Primary Residential Mortgage, Inc. is a multi-billion dollar nationwide operation co-founded in 1998. Its key executives are mortgage industry authorities. With over 250 branches, licenses in 49 states and over 2,500 employees, PRMI has been repeatedly recognized as one of the top mortgage lenders. For more information, call 800-255-2792, visit primeres.com or follow us on LinkedIn, Twitter and Facebook. PRMI is a housing equality lender. NMLS #3094.

Media Contact


Maddi HardyPrimary Residential Mortgage, Inc., 8012552792, [email protected]

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SOURCE Primary Residential Mortgage, Inc.

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